This position description is intended to describe the general duties and type of work performed for the position listed. It is not intended to be construed as a complete list of responsibilities, duties and skills.
POSITION TITLE: PT/FT Customer Service and Technical Support Specialist
POSTED: Aug 20, 2008
REPORTS TO: Customer Service Manager
WAGE GRADE $9 or more depending on experience. Benefits include, sick, vacation, a high-speed broadband connection and VOIP services.
Responsible for solving customer service and technical support issues for customers. Position involves diagnosing computer-related, network and internet issues. The candidate should enjoy helping people, problem solving, working in a team environment and working with broadband and computer technologies - including cutting edge broadband services. Knowledge of Dial-up, DSL, T-1, wireless, VOIP, routers, switches, and web hosting helpful but not required. Support channels and tools include the use of phone, email, and online chat support.
To apply please send your application and resume to hr@brainstorminternet.net
