Tips For Managing The New SPAM Filter
Brainstorm's
new spam filtering system
is based on Barracuda Spam
Firewall. The
Barracuda Spam Firewall is an integrated hardware and software
system which
Brainstorm has invested in substantially to provide the best possible
spam
protection for our customers. It provides a powerful and easy to
use, and
affordable solution to eliminating spam and viruses from your email
by
providing protection against spam, viruses, phishing, and spyware.
The
system that we have put
in place attempts to filter
out the worst spam
while still making sure that legitimate messages are not affected.
Spam
that is trapped will show up in a special folder called your Quarantine
Inbox.
Here
is some important information
about our Spam Filtering
Service:
How
to Check Your Quarantine
for Missing Messages
1.
Log in to your Quarantine
Inbox at http://spamfilter.brainstorminternet.net:8000/cgi-bin/index.cgi.
2. Look through the messages. If you find one you want, you might
want
to whitelist it and move it to your Inbox. To whitelist a message
means
that in the future all email from that person will bypass the spam
filter.
To whitelist an individual message just click Whitelist under Actions.
To
whitelist a group of messages check the box next to each one then
click the
Whitelist button.
3. You can also release a message from Quarantine by clicking Deliver.
Please
note: Manually
deleting messages in
your Quarantine is OPTIONAL.
If you ignore the
Quarantine notifications
the messages
in Quarantine will
automatically be deleted
for you after
16 days.
Adjusting
Your Barracuda Preferences
1.
Log in to your Quarantine
Inbox at http://spamfilter.brainstorminternet.net:8000/cgi-bin/index.cgi.
Click on
the Preferences tab.
2. In Preferences you can change your password, add email addresses
to
Whitelist and Blacklist, adjust the frequency of the Quarantine
reporting,
etc. You can also adjust your Spam Settings.
3. Quarantine Score is the most important value. It is the score
by
which spam is filtered, the lower the value the more messages will
be
filtered. The default value is 5. If you set this to a lower value
more
spam will be filtered. If you set it to a higher value less spam
will be
filtered. Some good choices are 3 (for more aggressive filtering)
and 7
(for less filtering).
4. Block Score is the value that will silently discard spam without
putting it in the Quarantine. The default value is 10 (disabled).
5. Note: Blacklisting is ineffective against spam. Blacklisting
should
only be used against real people, and should be used with caution,
since an
email from a blacklisted address will be silently deleted without
the
possibility of recovering it.
What
can you do if you still
are receiving spam?
We
recommend that customers
deal with any remaining
spam through the use of
filters in their email programs. For example Microsoft Outlook
2003 and Mac
Mail both have good built-in junk mail filters. If you use Microsoft
Outlook 2003 you can increase the filtering by clicking on Tools,
Options,
then click the Junk E-Mail button and set it to "high."
We
also recommend the free
anti-spam programs from
Trend Micro which work
with both Outlook and Outlook Express.
Trend
Micro Anti-Spam Pilot
http://www.trendmicro.com/en/products/desktop/anti-spam/evaluate/overview.htm
For
more information regarding
our Barracuda SPAM Filtering
system and for a more
complete listing of our
Frequently Asked Questions
about the system please
visit our website at http://www.gobrainstorm.net/techtips/barracudafaq.htm
As
always, thank you for choosing
Brainstorm Internet. It
is our pleasure to serve
you and we will continue
striving for new ways to
improve your Internet experience.
Your
Brainstorm Internet Team
|
